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1 I can't find a specific Kitty City product, where is it sold? 8 Do all Kitty City products connect to each other?
2 I live outside of the United States, where can I
purchase Kitty City products?
9 How are Kitty City Steel Claw modular products different from Kitty City 2.0 modular products?
3 Can I purchase any Kitty City products or parts directly
from your company?
10 Why does the Kitty City product I purchased look different than on your site?
4 I have a large cat, will Kitty City products support him? 11 What are the hook & loop tabs on Kitty City fabric for?
5 Can multiple cats use Kitty City products at once? 12 How do I clean the Kitty City fabric?
6 How can I make my Kitty City product more stable? 13 I lost my instructions, where can I get new ones?
7 Are Kitty City bowls microwaveable? 14 I have a missing/damaged part, what can I do?
1 I can't find a specific Kitty City product, where is it sold?
Please visit your product's page to find links to online retailers that sell the item.


2 I live outside of the United States, where can I purchase Kitty City products?
We also sell our products in Mexico, Brazil, most of Europe, and portions of Asia.


3 Can I purchase any Kitty City products or parts directly from your company?
We are not selling any Kitty City products directly to our customers at this time. However, we do sell to many retailers.


4 I have a large cat, will Kitty City products support him?
For the majority of our products, we recommend that your cat weigh under 20 lbs. However, multiple modular products combined together can support more weight.


5 Can multiple cats use Kitty City products at once?
Yes! Many of our products are designed for multiple cats to use them at once. Please monitor your cats when using our products to ensure their safety.


6 How can I make my Kitty City product more stable?
For best results, keep your product on carpet to reduce sliding on smooth floors. Placing furniture products against a wall or corner will help prevent teetering. When building large modular structures, remember to build a sturdy base before adding higher levels to prevent tipping.


7 Are Kitty City bowls microwaveable?
No, the bowls are not microwave safe.


8 Do all Kitty City products connect to each other?
All of our Kitty City modular products (Combine Category) can connect to each other. Also many of our Kitty City pop open
products (Play Category) can connect to each other as well.


9 How are Kitty City Steel Claw modular products different from Kitty City 2.0 modular products?
Both versions feature sturdy, lightweight plastic pipes and joints and premium fabrics. The Steel Claw version has a fun teal and dark brown color scheme while the 2.0 version features a neutral gray color scheme. The 2.0 version also utilizes upgraded interlocking end pieces with metal connectors that stay put once assembled.


10 Why does the Kitty City product I purchased look different than on your site?
We periodically update and change our products to make them the best value to our customers. The images on our site are the
most up-to-date versions of our products, which may differ from what is currently in stores.


11 What are the hook & loop tabs on Kitty City fabric for?
The hook & loop tabs are needed when connecting two Kitty City modular products together side by side because the adjoining pipe could not be used by both item's sleeves. They are also used to connect multiple pop open products together to create a larger play area.


12 How do I clean the Kitty City fabric?
We recommend you do spot cleaning using water and a mild, pet-safe soap (no bleach).


13 I lost my instructions, where can I get new ones?
Please visit your product's page to find a downloadable PDF of the instructions you need.


14 I have a missing/damaged part, what can I do?
All Kitty City products have a 6 month limited manufacturer warranty. We also sell replacement parts for a few items here.
1 I can't find a specific Kitty City product, where is it sold? 8 Do all Kitty City products connect to each other?
2 I live outside of the United States, where can I purchase Kitty City products? 9 How are Kitty City Steel Claw modular products different from Kitty City 2.0 modular products?
3 Can I purchase any Kitty City products or parts directly from your company? 10 Why does the Kitty City product I purchased look different than on your site?
4 I have a large cat, will Kitty City products support him? 11 What are the hook & loop tabs on Kitty City fabric for?
5 Can multiple cats use Kitty City products at once? 12 How do I clean the Kitty City fabric?
6 How can I make my Kitty City product more stable? 13 I lost my instructions, where can I get new ones?
7 Are Kitty City bowls microwaveable? 14 I have a missing/damaged part, what can I do?
1 I can't find a specific Kitty City product, where is it sold?
Please visit your product's page to find links to online retailers that sell the item.


2 I live outside of the United States, where can I purchase Kitty City products?
We also sell our products in Mexico, Brazil, most of Europe, and portions of Asia.


3 Can I purchase any Kitty City products or parts directly from your company?
We are not selling any Kitty City products directly to our customers at this time. However, we do sell to many retailers.


4 I have a large cat, will Kitty City products support him?
For the majority of our products, we recommend that your cat weigh under 20 lbs. However, multiple modular products combined together can support more weight.


5 Can multiple cats use Kitty City products at once?
Yes! Many of our products are designed for multiple cats to use them at once. Please monitor your cats when using our products to ensure their safety.


6 How can I make my Kitty City product more stable?
For best results, keep your product on carpet to reduce sliding on smooth floors. Placing furniture products against a wall or corner will help prevent teetering. When building large modular structures, remember to build a sturdy base before adding higher levels to prevent tipping.


7 Are Kitty City bowls microwaveable?
No, the bowls are not microwave safe.


8 Do all Kitty City products connect to each other?
All of our Kitty City modular products (Combine Category) can connect to each other. Also many of our Kitty City pop open products (Play Category) can connect to each other as well.


9 How are Kitty City Steel Claw modular products different from Kitty City 2.0 modular products?
Both versions feature sturdy, lightweight plastic pipes and joints and premium fabrics. The Steel Claw version has a fun teal and dark brown color scheme while the 2.0 version features a neutral gray color scheme. The 2.0 version also utilizes upgraded interlocking end pieces with metal connectors that stay put once assembled.


10 Why does the Kitty City product I purchased look different than on your site?
We periodically update and change our products to make them the best value to our customers. The images on our site are the most up-to-date versions of our products, which may differ from what is currently in stores.


11 What are the hook & loop tabs on Kitty City fabric for?
The hook & loop tabs are needed when connecting two Kitty City modular products together side by side because the adjoining pipe could not be used by both item's sleeves. They are also used to connect multiple pop open products together to create a larger play area.


12 How do I clean the Kitty City fabric?
We recommend you do spot cleaning using water and a mild, pet-safe soap (no bleach).


13 I lost my instructions, where can I get new ones?
Please visit your product's page to find a downloadable PDF of the instructions you need.


14 I have a missing/damaged part, what can I do?
All Kitty City products have a 6 month limited manufacturer warranty. We also sell replacement parts for a few items here.
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